A part of the work of the Sanctuary that is growing steadily is to deal with queries from across the country regarding good donkey care. Most problems arise from ignorance or the misbelief that donkeys do not need regular handling or appropriate care. We encourage donkey owners to provide best quality care, and recently we have been privileged to respond to queries from donkey lovers as far away as Tsumeb in Namibia, Gauteng, Bela-Bela, Barrydale, Paarl, St Helena Bay, Worcester and Riversdale. Part of our mission is to promote the welfare of all donkeys, and we enjoy researching solutions to questions – we continue to learn in the process!

We enjoy helping people, researching answers and raising the status of donkeys in the eyes of the public. Each individual donkey that is helped is one less in pain, discomfort or suffering mental anguish. In the process we try to teach the new owners/carers so that they, too, can propagate good donkey management

We also guide the rehabilitation of donkeys in need elsewhere in the Western Cape by sending staff to work with the donkeys and owners. We educate the owners so that they can assume responsibility for appropriate care of their donkeys, and help them to accustom their donkeys to correct, safe handling. Where necessary we facilitate veterinary intervention.